Usamos cookies para melhorar sua experiência e realizar análises de uso. Saiba mais

BRL

Dúvidas Frequentes

About Play For a Cause Products Trust and Authenticity Registration Auctions Payment Shipping Bids and Wins Collector NGOs/Donations Clubs and Companies Auction Guide

About Play For a Cause

What is Play For a Cause?

How does Play For a Cause work? Are you an auction site or a store?

Who is behind Play For a Cause?

Products

What is the difference between the models and attributes of sports shirts and uniforms?

How do I know if a shirt was match-worn or match-prepared?

The player switched shirts at halftime. Which shirt do I receive?

Why do I only see an illustration and not the real photo of the piece?

What types of items can I find at Play For a Cause?

What is photo match?

Auctions

How long does an auction last and when does it close?

Can the auction be extended in the final minutes?

Can Play For a Cause change the auction's closing date?

I can't place a bid or the site froze at the end of the auction. What should I do?

Shipping

How much is shipping and how does it work?

How does international sale and shipping work?

What is the delivery time? I need it fast (it's a gift).

What is the delivery time for my order?

Can I return the product? How does the right of withdrawal work?

Can I pick up the item in person at the club or stadium?

Trust and Authenticity

Why trust Play For a Cause?

How do I know if a collectible is authentic?

How do I know if the item I won is authentic?

Can I certify an item of mine without selling it?

Registration

How do I create my account on Play For a Cause?

Who can take part in auctions and purchases? Is there a minimum age?

Why do I need to create an account to bid or buy?

Payment

How and when do I pay for my item (auction and direct purchase)?

What payment methods are accepted? Pix, bank slip, and card?

Bids and Wins

How do I place a bid in an auction on Play For a Cause?

Why was my bid rejected? What could be wrong?

My account is blocked from bidding. Why, and how do I fix it?

What is the card pre-authorization and what are the amounts?

What is an auction's reserve price?

How do I know if I'm winning or if I've been outbid in the auction?

Collector

I'm a collector. Can I sell my items on Play For a Cause?

How does submitting an item for sale work?

NGOs/Donations

I represent a social project. How do I become a partner eligible to receive funds?

How is a social project chosen to receive funds?

How do I know which social project benefits from my purchase?

Which social projects has Play For a Cause already supported?

Clubs and Companies

I'm a club, federation, social project, company, or event. How do I set up a partnership?

What experiences and partnerships has Play For a Cause already carried out?

Still have questions?

Contact